Welcome to Gladstones. These Terms and Conditions set out the agreement between you (the Client and/or Funder) and us for the provision of rehabilitation and treatment services. They are designed to be clear, fair, and legally robust.
Gladstones Clinic in The Cotswolds and Recovery Southwest in Weston-Super-Mare, are part of Gladstones Clinic, a registered company in England and Wales. Company Name: Gladstones Clinic Limited Company Number: 07607877
Our websites provide general information about our services. While we strive for accuracy, we do not guarantee that all content is up to date or error-free. The information provided should not be considered medical advice.
Our services are subject to availability and assessment. We reserve the right to refuse treatment if it is deemed unsuitable. Before starting treatment, you may need to undergo a medical assessment and agree to our treatment policies. All personal and medical information will be handled confidentially in line with our Privacy Policy.
Confidentiality and Data Protection. We take privacy seriously and handle all personal data in line with the UK GDPR and Data Protection Act 2018. Your information will never be shared without consent, unless required by law or for safety reasons. For full details, request a copy of our Privacy Policy. These Terms and Conditions are governed by English law. Any disputes will be handled under the exclusive jurisdiction of the courts of England and Wales. Each clause in these Terms stands independently. If a court finds any clause unenforceable, the remaining terms still apply. Failure to enforce any part of these Terms does not waive our right to enforce them later.
Please ensure that you and the Client read these Terms and the Treatment Order carefully.
• Client: The individual receiving treatment services.
• Funder: Any person or organisation paying for the Services on behalf of the Client.
• Services: The treatment and related services provided as set out in the agreed Treatment Plan.
• Treatment Plan: The agreed programme of care tailored to the Client.
• Treatment Centre: The facility where Services are delivered.
• Fees: The agreed cost of Services.
These Terms will become binding on you and us and the Client from date of contract signing or upon commencement of Services, whichever is soonest. By engaging in Services, you confirm acceptance of these Terms.
We provide structured addiction and mental health treatment. While we take reasonable steps to ensure Services meet the Client’s needs, recovery outcomes cannot be guaranteed. We may use appropriately qualified staff, agents, or subcontractors to deliver Services. We reserve the right to refuse admission if treatment is deemed clinically unsuitable.
The Client agrees to:
• Follow the Treatment Plan
• Comply with all Treatment Centre rules
• Behave respectfully toward staff and other clients
• Comply with applicable laws
We operate a zero-tolerance policy toward abuse (verbal, physical, or discriminatory). Breach may result in immediate discharge without refund. Failure to comply with rules or voluntary early discharge will not entitle the Client to a refund.
• Fees must be paid in full prior to admission unless otherwise agreed.
• Additional fees for extended treatment must be paid at least 24 hours in advance.
• Late payments may result in suspension or termination of Services.
• Interest may be charged at 3% above the NatWest base rate on overdue amounts.
• If we agree with you to extend the period of the provision of the Services, then any Additional
Fees shall be payable not less than 24 hours prior to the commencement of the extension period.
Before Admission
• You may cancel within 7 days of booking if treatment has not started.
• A non-refundable deposit and/or administration fee may apply.
After Admission
Upon entering the Treatment Centre, the Client will be required to agree to abide by the Treatment Centre’s rules and regulations and it is agreed that acceptance and compliance with such rules and regulations by the Client shall be a condition of the Contract. If the client fails to abide by the Treatment Centre’s rules and regulations, we reserve the right to discharge the client without refund. If the client voluntarily self-discharges from treatment, no refund is due.
We take reasonable care in delivering Services. However:
• We are not liable for indirect or unforeseeable losses.
• We are not responsible for reliance on website information.
Nothing in these Terms excludes liability for:
• Death or personal injury caused by negligence
• Fraud or misrepresentation
Events Outside Our Control
We are not responsible for delays or failures caused by events beyond our control (e.g. natural disasters, strikes, or system failures). If disruption continues beyond two weeks, either party may cancel the contract. A fair refund will be if you or the Client causes damage to our premises or to the Treatment Centre or any goods, fixtures, fittings, equipment or other chattels located at our premises or the Treatment Centre, then you will reimburse us and indemnify us for any loss, claim, damage, expense or other liability in respect of such damage issued for unused Services.
We process personal data in accordance with UK GDPR and the Data Protection Act 2018.
We will:
• Use data to provide Services and process payments
• Share information only where necessary for care or legal compliance
• Never sell personal data
If you have concerns, please contact us as soon as possible. We will aim to resolve issues promptly and
fairly.
• These Terms are governed by English law.
• Disputes are subject to the jurisdiction of the courts of England and Wales.
• Each clause operates independently.
• Failure to enforce any term does not waive our rights.
For queries, cancellations, or complaints, please contact us via:
• Email: accounts@gladstonesclinic.com
• Written notice: Gladstones Clinic Limited, Unit SC101, Stables Cottage, Ganarew, Trefynwy, NP25 3SR.
